Providers of construction equipment, including OEMs and heavy machinery rental companies, are judged by their ability to provide continuous uptime, availability, and how quickly they can return an malfunctioning asset to service. That is why many companies offer guaranteed response times, same day repairs and proactive preventative maintenance programs. They understand that keeping their equipment running as much as possible is a critical differentiator in an industry where customers have a lot of choices.
That’s easier said than done, especially when one considers that, traditionally, repair and maintenance processes have been plagued by inefficiencies and a lack of useful, in-context, actionable information. For instance, when an asset malfunctions, construction teams may receive an alert that something is amiss, but that alert will often come without context or follow-up. There is no recommended plan of action. As such, everyone involved in the maintenance and operation of that equipment is left making educated guesses regarding the cause of the problem and how to execute the repairs required to get the asset up and running.
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